FAQ Frequent asked questions
FAQ
Do you ship internationally?
Yes! We ship to over 60 countries and regions listed below. Plus, we offer free international shipping for orders of $200 or more! Please visit our Shipping Policy for more details.
Antigua and Barbuda / Argentina / Aruba / Australia / Austria / Bahamas / Barbados / Belgium / Belize / Bermuda / Bolivia / Brazil / Canada / Cayman Islands / Chile / Colombia / Costa Rica / Cuba / Curaçao / Denmark / Dominica / Dominican Republic / Ecuador / El Salvador / Fiji / Finland / France / Germany / Greece / Greenland / Guatemala / Holy See / Iceland / Ireland / Isle of Man / Israel / Italy / Jamaica / Japan / Liechtenstein / Luxembourg / Martinique / Mexico / Monaco / Montserrat / Netherlands / Netherlands Antilles / New Zealand / Nicaragua / Norway / Poland / Portugal / Saint Kitts And Nevis / Saint Lucia / Saint Martin / Sint Maarten / Spain / St. Vincent / Sweden / Switzerland / Trinidad and Tobago / Turks and Caicos Islands / United Kingdom / United States / Virgin Islands, British
How fast will I get my order?
Depending on the shipping method you chose, domestic orders within the U.S. typically arrive within 2 –7 business days. International orders arrive anywhere between 7 – 15 business days.
When will my order ship?
Orders placed before 2PM PST Monday-Friday will be shipped same day. Orders placed after 2PM PST will be shipped the following business day.
Where will my order ship from?
Orders are shipped from Florida and Brazil.
Can I return my order?
If you are unsatisfied with your purchase, you may return the item for a refund within 30 days of receiving of your purchase should it meet the requirements on our RETURNS page
Please contact our customer service team.
Hours: Monday – Friday 10AM – 5:00 PM Eastern Time
Email: sac@lybethras.com.br
Chat Available on whatsapp +16262449508
Can I exchange my order?
Yes you could choose per a new product and as soon we got your return we will ship the new one for you.
How do I create a return?
Please follow the instructions on our RETURNS page
When will I get my refund?
Please allow up to 10 business days from the receipt of your return to be processed and your refund issued. We will notify you once your return has been processed and your refund has been issued.
Where do I send the items I wish to return?
Before you ship your return, please make sure you have followed the return instructions on our RETURNS page. Please send all return packages to:
Lybethras RETURNS
5688 W Crenshaw St. Suite 100
Tampa, FL 33634 - USA
Can I change my order?
While we can't make changes to orders that have already been placed, we can cancel an order as long as it hasn't shipped. A new order can then be placed with any necessary changes. Please CONTACT US for assistance.
How do I take care of my bikini?
Hand wash after every day of use, with neutral soap (without alkaline agents) better hand wash and let it dry in the shade.
Do not iron your bikini nor dry clean.
Hand wash only if have any hand made work like sequined , crochet and embroidery.