FAQ

FAQ

Are all of your items in-stock?The vast majority of our items are in-stock. We strive to keep our website as up-to-date as possible. However, we do not guarantee that any of your items are in-stock at the time you place your Order. We will notify you via e-mail by the next business day of any items that are on backorder and/or sold out. This may delay processing your order until we receive your response. Even without your response, we normally begin processing your items that are in-stock unless part of an ensemble/set is on backorder or sold out (for example, we would not automatically ship your bikini bottom if your bikini top is on backorder).

Why did I not receive a confirmation e-mail?This will happen for two reasons: 1) the e-mail entered is incorrect or 2) the e-mail was treated as SPAM by your internet service provider. The first thing to do is to check to see if the e-mail was treated as SPAM. Usually, your SPAM software moves these e-mails to a SPAM folder. We suggest checking this folder for the e-mail. If your SPAM sofware deletes these e-mails or you can't locate the e-mail, then please contact us at SAC@LYBETHRAS.COM.BR  and provide us with your e-mail address. We will compare it to the one we have on file and make any necessary changes. We will then send another e-mail to confirm that you can receive our communications.

Do you ship internationally? 

Yes! We ship to over 60 countries and regions listed below. Plus, we offer free international shipping for orders of $200 or more! Please visit our Shipping  Policy page for more details.

Antigua and Barbuda / Argentina / Aruba / Australia / Austria / Bahamas / Barbados / Belgium / Belize / Bermuda / Bolivia / Brazil / Canada / Cayman Islands / Chile / Colombia / Costa Rica / Cuba / Curaçao / Denmark / Dominica / Dominican Republic / Ecuador / El Salvador / Fiji / Finland / France / Germany / Greece / Greenland / Guatemala / Holy See / Iceland / Ireland / Isle of Man / Israel / Italy / Jamaica / Japan / Liechtenstein / Luxembourg / Martinique / Mexico / Monaco / Montserrat / Netherlands / Netherlands Antilles / New Zealand / Nicaragua / Norway / Poland / Portugal / Saint Kitts And Nevis / Saint Lucia / Saint Martin / Sint Maarten / Spain / St. Vincent / Sweden / Switzerland / Trinidad and Tobago / Turks and Caicos Islands / United Kingdom / United States / Virgin Islands, British

How fast will I get my order?

Depending on the shipping method you chose, domestic orders within the U.S. typically arrive within 2 –7 business days. International orders arrive anywhere between 7 – 15 business days.

When will my order ship?

Orders placed before 2PM PST Monday-Friday will be shipped same day. Orders placed after 2PM PST will be shipped the following business day.

Where will my order ship from?

Orders are shipped from Florida and Brazil.

Can I return my order?

If you are unsatisfied with your purchase, you may return the item for a refund within 30 days of receiving of your purchase should it meet the requirements on our RETURNS page

Please contact our customer service team.
Hours: Monday – Friday 10AM – 5:00 PM Eastern Time
Email: sac@lybethras.com.br
Chat Available on whatsapp +16262449508

Can I exchange my order?

 Yes you could choose per a new product and as soon we got your return we will ship the new one for you.

How do I create a return?

Please follow the instructions on our RETURNS page

When will I get my refund?

Please allow up to 10 business days from the receipt of your return to be processed and your refund issued. We will notify you once your return has been processed and your refund has been issued.

Where do I send the items I wish to return?

Before you ship your return, please make sure you have followed the return instructions on our RETURNS page. Please send all return packages to:

Lybethras RETURNS

5688 W Crenshaw St. Suite 100

Tampa, FL 33634 - USA

I noticed my Order is incorrect. How do I change it?
 Once an order is placed, there is no way for you to change it without our assistance. Please contact us ASAP at with your name, Order #, and specific changes. We will  try modify your Order and generate an update e-mail with an Order Status link that you can click to see the changes. PLEASE SEND US AN EMAIL TO SAC@LYBETHRAS.COM.BR

Why am I getting an e-mail stating items are sold out and/or on backorder? If I can add an item to my shopping cart, then it should be in-stock.We strive to keep our website as up-to-date as possible. However, we do not have real-time inventory and therefore can not guarantee that any item is in-stock at the time you place your Order. During the busy spring and summer seasons, items can go on backorder or sell out within hours. Naturally, this occurs most often with our most popular items. We will notify you by the next business day if this is the case.

How do I cancel my Order?Please contact us at with your name and Order # TO SAC@LYBETHRAS.COM.BR  You can cancel your Order as long as it has not shipped. If your Order already shipped, then you can request a return authorization subject to our return policy.

How can I check my Order status?If you registered during checkout, then you can login to see your Order details. You can determine the approximate time that your Order will ship by taking the item with the longest availability time and adding that to your Order date.  You can also e-mail us at sac@lybethras.com.br  with your name and Order #.

Miscellaneous

How do I know if a bikini top is padded?Check the item description. It should say if there are removeable or non-removeable pads.

How do know if a swimsuit is lined?All of our swimwear is lined except Hannah Fergusson and Samantha  Sports illustrated Swimsuit thats is completely see through. But if you want lined we could do it for you. Just ask us.

Customization

We are manufacturer. if you want any change on your bikini, you could ask for us by email. we could change colors, details and anything you want to your bikini be more personal. Send us an email to SAC@LYBETHRAS.COM.BR  

 

How do I take care of my bikini?

Hand wash after every day of use, with neutral soap (without alkaline agents) better hand wash and let it dry in the shade.

Do not iron your bikini nor dry clean.

Hand wash only if have  any hand made work like sequined , crochet and embroidery.

Don’t leave it wet with other clothes.

Don’t use bleach.